Return & Refund Policy

Return & Refund Policy - 【请替换：店铺名称】

Return & Refund Policy

Our Commitment to You

At 【请替换：店铺名称】, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to assist you. Below are the details about how to return items, request refunds, and the steps involved to make the process simple and clear.

Return Eligibility

We accept returns on most items within 30 calendar days from the date you receive your order. To qualify for a return, please ensure your item meets the following conditions:

The item is in its original, unused condition with all tags and original packaging intact.
The item is not marked as a final sale (final sale products are clearly indicated on their product pages).
The item is returned to us within 30 calendar days of delivery.

Note: Personalized or custom-made items are not eligible for return unless they are defective or damaged.

How to Initiate a Return

Returning a product is straightforward. Please follow these steps:

Contact Customer Service: Email us at 【请替换：客服邮箱】 or use the contact form on our website. Include your order number and a brief reason for the return.
Return Authorization: After reviewing your request, we will issue a Return Authorization (RA) number and provide you with detailed instructions on how to return your item.
Ship Your Item Back: Once you receive your RA number, securely package your item—preferably in the original packaging—and send it back to us. Customers are responsible for the cost of return shipping unless the item was defective, damaged, or we sent an incorrect item. We recommend using a trackable shipping method or purchasing shipping insurance to ensure your returned item arrives safely.

Refund Processing

After we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to be completed and to appear in your account, depending on your payment provider. Shipping fees are non-refundable unless the return was due to a defective, damaged, or incorrect item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide a description and photos of the damage or defect when possible. We will gladly offer you a full refund or exchange at no extra charge.

Exchanges

If you need a different size or color of the same item, exchanges are available provided the item is unused and returned within 30 calendar days. Follow the standard return process above, and once we receive your returned item, we will ship out your exchange.

Non-Refundable Items

For health and safety reasons, certain items cannot be returned, including:

Personalized or custom-made products (unless defective or damaged)
Gift cards
Intimate apparel and swimwear (unless unworn with original tags attached)

Final Sale Items

Some items are marked as final sale and are not eligible for returns or exchanges. These items will be clearly noted on the product pages, and no refunds will be issued for final sale items.

Order Cancellations

You may cancel your order within 12 hours of placing it by contacting us at 【请替换：客服邮箱】. After this cancellation window, requests to cancel cannot be guaranteed.

Shipping Details

Order processing time is typically 1-2 business days. Standard shipping usually takes 5-10 business days. Shipping fees during purchase are calculated and displayed at checkout.